intec Customer Management
Creating valuable, satisfied customers
Intec Customer Management is a powerful, cost-effective and easily deployed application that lets you harness valuable business information to create stronger, more profitable customer relationships. Through sharing a single database and installation with Intec Convergent Billing, Intec Customer Management lets you create and manage all customer information, from prospect management and marketing campaigns through to treatment and collections management – without the burden of integrating two incompatible billing and CRM applications.
Intec Customer Management includes the key functions that you need to succesfully and cost effectively manage customer relationships with large volumes of subscribers:
- Enhanced order management
Intec Customer Management is used from the first contact, recording and managing all interactions through an advanced GUI design, helping you convert prospects to profitable, satisfied customers. Intec Customer Management allows you to tailor your workflow to your business processes. You can control how you want your customer service representatives to sell to, and support, customers. You can manage how they handle customer issues, with scripts, workflow and prompts tailored to your exact business rules, meaning consistency in how customers are handled, and minimizing training time and costs. Customer analysis tools mean you can identify customers at risk from churn or bad debt. Most importantly of all, Intec Customer Management helps you improve the customer experience through a more efficient, information-driven contact process.