Intec Telecom Systems offers total interconnect business solution with introduction of Best Practice framework

2000 Archive

Best Practice framework draws on experience gained from 60 interconnect implementations world-wide
Intec Telecom Systems offers telcos added value through
workshops dedicated to finding the best possible application of Best Practice according to business needs

19/05/2000, Woking, England: Intec Telecom Systems, the world leader by market share in interconnect billing and settlement solutions, has announced a Best Practice framework as part of its InterconnecT™ product. With a strong orientation towards best practice quality, Intec Telecom Systems has now formalised a framework based on experience gained from 60 InterconnecT installations world-wide, ranging from small carriers to large national PTTs. The framework offers telcos a total business solution for their interconnect operations and helps them to maximise the potential of the InterconnecT product. At Best Practice workshops, Intec’s consultants work alongside customers to address key business processes, such as least cost routing, margin analysis, quality assurance and interconnect partner contract agreements.

“The introduction of a Best Practice framework is a natural development from our depth of knowledge of the interconnect industry,” said Henry Coleman, senior business consultant at Intec Telecom Systems. “We already have a very successful product, but Best Practice is about giving the customer more; the added value we can bring by sharing our experiences of working with telcos to achieve the best possible solution according to a company’s interconnect business needs. At Intec Telecom Systems we feel it is no longer acceptable for software companies to see the job as done when the product had been purchased. Customers need expert advice as part of an end-to-end solution and should be able to benefit from the successful implementations we have executed,” said Coleman.

As the interconnect market place continues to grow, the ability to run efficient, cost-effective and highly accurate interconnect operations enables telcos to maximise billing revenue and maintain competitive advantage. By ensuring Best Practice in all its implementations, Intec Telecom Systems can help customers build a competitive solution specific to defined business processes. Asked how Intec plan to deliver its Best Practice Framework, Coleman said: “The key to Best Practice implementation is that group leaders are encouraged to develop their own business processes within the Best Practice framework. Intec consultants then facilitate the documentation and implementation on-site. Using workshop facilities, customers can use their knowledge and Intec’s extensive experience to develop a total solution in the context of local business conditions.”

“The framework is not only beneficial to new customers or start-ups; companies that are looking to re-evaluate their business processes will find that Intec’s approach to Best Practice enables them to take full advantage of the functionality of the InterconnecT product,” concluded Coleman.